Do you want your roofing company to go above and beyond when it comes to offering you the best products and services? One key to receiving star treatment is to act like a star customer. Here are four things you can do to be a better roofing customer – and hopefully receive the best customer service from your roofing company as a result.
If you've noticed any issues with your home, let the roofers know.
A good roofing company will spend time looking around your roof and attic to make sure they detect problems like weak boards or loose gutters. But you live in your home all of the time and may already be aware of some of these issues. Pointing them out to the roofers will save them some time and make matters easier. Even if you're not sure what's wrong, you can point the roofers towards a certain area that's troublesome or tell them, in detail, about the issues you've been experiencing.
Keep kids and pets contained.
Installing a new roof, or even repairing an existing one, is a strenuous job. There's a lot for your roofers to think about, from ensuring they don't tumble off the roof to making sure they pound the nails in completely. The last thing they need is to also have to worry about kids and pets playing down below as they're trying to toss old shingles off the roof. Keep your kids and pets inside while the roofers are on-site, and they'll be thankful.
Offer cool beverages.
In addition to being physically strenuous, roofing is also hot. Dark roofs attract the sun, and there's no shade up there. Once or twice per day, offer your roofers some ice-cold beverages like homemade lemonade or chilled cans of soda. You could also just provide a cooler full of beverages and let them help themselves throughout the day as they please.
Be patient when making phone calls.
If you don't hear back from your roofing company immediately, be patient. Don't call back three times or leave more voicemails. They want to get back to you and get your business – it's their livelihood. They're probably just short on staff that day or dealing with an emergency. Some roofing companies may only employ office staff part-time (or not at all) in an effort to lower their costs so they can pass savings on to you. If you don't hear back within a day, then it is okay to call again. But calling back when it's only been an hour or two will make you seem like a demanding customer, rather than a patient favorite.
For more information, contact Spangler Roofing or a similar company.
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